EZ CONCERT TRACKER · FALLS+PARTNERS LLC
Terms of Service
Last updated: October 6, 2026 · Version 2026-10-06
These Terms govern your use of EZ Concert Tracker. Premium is optional: $2 USD per month or $20 USD per year, renewing automatically until canceled.
1. Our agreement
These Terms are between you and Falls+Partners LLC (“we,” “us”), the business operating both Roots Music Rambler and its EZ Concert Tracker product. By affirmatively accepting these Terms when creating an account or purchasing Premium, you agree to them. Our Privacy Policy explains how we handle personal information; accepting these Terms does not waive your privacy rights or provide consent for unrelated marketing.
You must be at least 18 and legally able to enter this agreement. Provide accurate account information, protect your password, and use your own account. Contact support@ezconcerttracker.com if you suspect unauthorized access.
Public mailing address:
Falls+Partners LLC
5320 Oldshire Road
Louisville, KY 40229
United States
2. Free and Premium features
Free includes your Complete List, all-time and current-year unique-artist and set totals, the last five years chart, your most recent show, filtering, and Top 5 artists, venues, and cities. Premium adds Top 15 rankings, the concert map, and links to externally hosted photo albums. Premium does not include photo hosting or automatic access to your photo accounts.
These Terms cover the web app. Native iPhone and Android apps are not currently included as an available product. Future features, app-store purchases, or integrations may have additional disclosures and terms. Features described as planned are not a promise of delivery.
3. Premium prices and automatic renewal
Monthly Premium costs $2 USD every month. Annual Premium costs $20 USD every year, paid in one annual charge. Your chosen subscription automatically renews at that interval until you cancel. Applicable taxes, if any, and the final total are disclosed before payment. Free accounts are not automatically upgraded or charged. There is no free trial unless a separate offer expressly says otherwise.
You choose the plan and authorize recurring charges through checkout. Stripe processes payments. Your confirmation and billing portal show your plan and billing details. If payment fails, Premium features may be suspended or removed while your Free account remains available, subject to these Terms. We will provide legally required receipts, renewal reminders, and notices. Any price change will apply only prospectively, with required advance notice, cancellation information, and consent where required.
4. Canceling and refunds
Cancel online at any time through Account → Manage billing → Cancel subscription. Complete the cancellation and retain the confirmation. Cancellation stops future renewals; Premium normally remains available until the end of the paid period. You can also contact support if you cannot access billing or need help canceling. Signing out, removing a bookmark, or ceasing to use the app does not cancel a subscription.
14-day first-purchase refund: Request a full refund within 14 days of your first Premium purchase by emailing support@ezconcerttracker.com with your account email and purchase date. This offer applies to either the monthly or annual plan and does not require a reason. We will cancel that subscription and refund the first payment to the original payment method; Premium access ends when the refund is processed. We process approved requests promptly, with repayment within 14 days of the request; your payment provider may take additional time to display the credit.
Later renewal charges are not refundable merely because you stopped using the service, except where required by law or charged in error. Any additional refund offer disclosed at purchase also applies. Mandatory withdrawal, refund, cancellation, and consumer-guarantee rights take precedence and are not limited to your first purchase.
After Premium ends, your account returns to Free. Your concert records remain available under Free features. Premium album links may remain stored but unavailable through Free features. Cancellation and account deletion are different actions: email support to request account deletion and identify any active subscription so we can address it as part of closure.
International customers and statutory withdrawal
The service is offered to customers globally where legally permitted. Prices are in U.S. dollars; your payment provider may apply currency conversion or fees it separately discloses. Nothing here excludes mandatory protections in your country.
If EEA or UK distance-selling rules apply, you generally have 14 days after entering a service contract to withdraw without giving a reason. Tell us unequivocally by email or post before the deadline; include your name, account email, purchase date, and that you wish to withdraw from EZ Concert Tracker Premium. You can use the model notice below, but it is not mandatory. We will return payments due under applicable law without undue delay and within the required period, generally 14 days after receiving your notice, using the original payment method unless you agree otherwise. We do not treat merely signing in or using Premium as a waiver of statutory withdrawal rights. Longer periods or additional remedies apply where the law requires them.
To Falls+Partners LLC, 5320 Oldshire Road, Louisville, KY 40229, United States; support@ezconcerttracker.com: I give notice that I withdraw from my contract for EZ Concert Tracker Premium. Purchase date: ____. Customer name: ____. Account email: ____. Address: ____. Date: ____. Signature (only if sent on paper): ____.
Consumers in Australia and New Zealand retain non-excludable consumer guarantees and remedies. Customers elsewhere retain equivalent mandatory rights under their local laws.
5. Your records and photo links
You retain your rights in the information and content you supply. You grant us only the permission reasonably needed to host, store, process, back up, and display that content to provide and support the service, and to meet legal obligations. This is not permission to sell your content or use private records in advertising.
Only add content or links you are entitled to use. Respect other people’s privacy, intellectual property, and venue or artist restrictions. Do not post private access credentials or illegal material. An externally hosted album may be public to anyone with its link; review the photo service’s sharing settings. We cannot control, guarantee, or restore third-party albums.
Statistics and map positions are based on your entries and available geographic data. Shared bills, artist spellings, and city matching may require correction. These records are personal tracking tools, not proof of attendance, ownership, or an artist’s endorsement. Keep a separate copy of records important to you.
6. Acceptable use and our rights
Use the service lawfully. Do not access another person’s account, bypass paid-feature or security controls, overload the service, introduce malicious code, scrape private information, impersonate others, or infringe rights. You may not resell access without our permission. These restrictions do not prohibit activities protected by law.
We retain rights in the app, software, design, and branding, except for your content, third-party materials, and applicable open-source rights. Your account provides a limited, personal right to use the service under these Terms. Artist and venue names belong to their respective owners and do not imply affiliation.
7. Service changes and account closure
We may maintain or improve the service and address security issues. We will provide reasonable advance notice of material reductions to a paid service when practicable and required remedies if we cannot provide the service you purchased. If we discontinue paid service during a prepaid period, we will provide an appropriate prorated refund unless a different remedy is required by law.
We may restrict or suspend an account for material violations, nonpayment, security threats, or legal requirements. We will provide notice and a reasonable opportunity to address the issue where practicable; urgent safety or legal circumstances may require immediate action. Contact support to question or appeal a restriction. You may stop using the service and request closure at any time. Necessary payment, privacy, content-ownership, dispute, and liability provisions survive closure.
8. Availability and responsibility
We aim to provide a reliable service, but cannot promise uninterrupted availability, perfect accuracy, or compatibility with every device or third-party service. To the extent permitted by law, the service is provided “as is” and “as available,” without additional implied warranties. This does not exclude guarantees or remedies that cannot legally be excluded.
To the extent permitted by law, neither party is liable for unforeseeable or indirect losses arising from this agreement. Our aggregate liability arising from the service is limited to the greater of $100 USD or the fees you paid us in the 12 months before the event giving rise to the claim. These limits do not apply to fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or other liability or consumer rights that cannot lawfully be limited.
9. Questions, disputes, and legal rights
Contact support@ezconcerttracker.com with billing concerns, privacy requests, complaints, or rights-related notices. Describe the issue and affected account or content without sharing your password. We encourage informal resolution, but contacting us is not a condition of exercising a statutory right or filing a timely claim.
Applicable law determines jurisdiction and your rights. These Terms do not require binding arbitration, waive class actions, or remove access to small-claims courts, regulators, or courts otherwise available to you. Mandatory consumer protections in your place of residence prevail over conflicting language in these Terms.
10. Updates and general provisions
We will post revised Terms with an updated date and provide notice of material changes. Where a change requires agreement, we will request it before applying that change to you. Price and renewal changes follow the subscription protections above. No revision retroactively removes accrued rights.
If a provision is unenforceable, the remaining provisions continue to apply. Failure to enforce a provision is not a waiver. These Terms and the specific subscription disclosures accepted at purchase form our agreement for this service. You can save or print this page for your records.
Friend invitations and Premium rewards
After recording a concert, you may invite friends who have agreed to receive the invitation. Invite only people you know; no purchased lists, unsolicited bulk messaging, self-referrals, duplicate accounts or automated signups. Each distinct new person who joins through your referral link and verifies their email qualifies once, including on a Free plan. Existing accounts and unverified signups do not qualify. Email links expire after 90 days; browser attribution lasts 30 days. Email invitations are limited to five per day and 20 per month and are not repeated to the same address within 90 days. Text invitations are copied for you to send yourself; we do not send texts or collect phone numbers.
Free members receive 30 days of Premium per qualifying friend, stacked after any remaining earned access, without a card or automatic paid enrollment. For an existing subscription, a qualifying referral instead earns credit toward future EZ Concert Tracker Stripe invoices: $2 for monthly subscriptions or one-twelfth of $20 for annual subscriptions, rounded cumulatively to the nearest cent (12 annual-plan referrals total $20). Credits do not refund previous charges, redeem for cash, or change the subscription's cancellation or renewal settings. Pending credits are displayed until confirmed by Stripe. Unused credits remain on the billing account. Members with earned free Premium must use that access before opening a new paid checkout.
The invitation tells recipients about your reward. You must retain this disclosure when sharing a copied message. We may withhold or reverse rewards from demonstrated abuse and will explain material adjustments. No reward depends on a friend buying Premium. Contact support@ezconcerttracker.com for referral questions or disputes.